Refund Policy
We want you to be completely satisfied with your educational materials. This policy outlines our refund terms and conditions.
Last updated: January 2025
Our Commitment
At Zhween, we are committed to providing high-quality educational materials that meet your needs. We understand that sometimes products may not meet your expectations, and we want to make the refund process as smooth as possible.
This Refund Policy applies to all purchases made through our website and covers both digital and physical educational materials.
General Refund Policy
We offer refunds under the following conditions:
Eligible for Refund
- Defective or damaged products
- Incorrect product received
- Technical issues preventing access
- Duplicate purchases
- Within 7 days of purchase
Not Eligible for Refund
- Change of mind after download
- Materials used extensively
- After 7 days from purchase
- Custom-made materials
- Free promotional items
Digital Products Refund Policy
For digital educational materials (downloadable files, PDFs, etc.):
Time Limit
Refund requests must be submitted within 7 days of purchase and before downloading the materials.
Conditions
Materials must not be downloaded, printed, or used in any way. Technical issues must be reported immediately.
Process
Refunds are processed within 5-10 business days to the original payment method.
Physical Products Refund Policy
For physical educational materials (printed books, activity kits, etc.):
Return Condition
Products must be returned in original condition with all packaging and accessories.
Shipping
Customer is responsible for return shipping costs unless the product is defective.
Timeframe
Return requests must be initiated within 14 days of delivery.
How to Request a Refund
Follow these steps to request a refund:
Step 1: Contact Us
Send us an email with your order number, reason for refund, and any supporting documentation (photos for damaged items, error messages for technical issues).
Step 2: Review Process
We will review your request within 2-3 business days and may ask for additional information if needed.
Step 3: Approval
If approved, we will provide instructions for returning physical items or process the refund for digital products.
Step 4: Processing
Refunds are processed within 5-10 business days to your original payment method.
Special Circumstances
We understand that exceptional situations may arise. We will consider refunds on a case-by-case basis for:
Compassionate Cases
- Medical emergencies affecting the child
- Family circumstances preventing use
- Educational institution closures
- Natural disasters or emergencies
Technical Issues
- Persistent download problems
- File corruption or formatting issues
- Compatibility problems with devices
- Website accessibility issues
Exchange Policy
Instead of a refund, you may prefer to exchange your purchase for a different product:
- Exchanges are available within 14 days of purchase
- You can exchange for products of equal or higher value
- Price differences will be charged or refunded accordingly
- Physical products must be returned in original condition
- Digital products must not be downloaded or used
Refund Methods
Refunds will be processed using the same payment method used for the original purchase:
Credit Card
Refunded to original card within 5-10 business days
Bank Transfer
Direct bank transfer for local payments
Digital Wallet
Refunded to original digital wallet
Cash on Delivery
Bank transfer or store credit for COD orders
Contact Us for Refunds
To request a refund or ask questions about our refund policy, please contact us:
info@zhween.com
Include your order number and reason for refund
Phone
+964-750-9757277
Available during business hours
Response Time
We respond to refund requests within 24 hours
Processing takes 5-10 business days
Need Help with a Refund?
We're here to help! If you have any questions about our refund policy or need assistance with a refund request, don't hesitate to reach out.
