Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: January 2025
Introduction
Zhween ('we', 'our', or 'us') is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zhween.com or use our educational services.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Create an account or register for our services
- Make a purchase or download educational materials
- Subscribe to our newsletter
- Contact us for support or inquiries
- Participate in surveys or feedback forms
This information may include:
- Name and contact information (email address, phone number)
- Account credentials (username, password)
- Payment information (processed securely through third-party providers)
- Educational preferences and interests
- Communication preferences
Usage Information
We automatically collect certain information when you use our services:
- Device information (IP address, browser type, operating system)
- Usage patterns and preferences
- Pages visited and time spent on our website
- Download history and educational material usage
How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
To provide, maintain, and improve our educational services and materials.
Account Management
To create and manage your account, process transactions, and provide customer support.
Communication
To send you updates, newsletters, and important service notifications.
Security
To protect against fraud, unauthorized access, and other security threats.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our website and providing services (payment processors, email services, etc.)
- Legal Requirements: When required by law or to protect our rights, property, or safety
- Business Transfers: In connection with any merger, sale, or transfer of our business assets
- Consent: When you have given us explicit consent to share your information
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for data transmission
- Secure servers and databases
- Regular security assessments and updates
- Access controls and authentication systems
- Staff training on data protection practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Your Rights and Choices
You have the following rights regarding your personal information:
Access
Request access to your personal information we hold
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information
To exercise these rights, please contact us using the information provided in the Contact Us section below.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings
- Improve website functionality and performance
- Analyze usage patterns and trends
- Provide personalized content and recommendations
You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.
Children's Privacy
Our services are designed for educators, parents, and children. We are committed to protecting children's privacy and comply with applicable children's privacy laws.
We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately so we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification (if you have provided an email address)
- Updating the 'Last updated' date at the top of this policy
Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
info@zhween.com
Phone
+964-750-9757277
Response Time
We respond to privacy inquiries within 48 hours
Questions About Privacy?
We're here to help! If you have any questions about our privacy practices or need to exercise your rights, don't hesitate to reach out.