Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last updated: January 2025

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Introduction

Zhween ('we', 'our', or 'us') is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zhween.com or use our educational services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Create an account or register for our services
  • Make a purchase or download educational materials
  • Subscribe to our newsletter
  • Contact us for support or inquiries
  • Participate in surveys or feedback forms

This information may include:

  • Name and contact information (email address, phone number)
  • Account credentials (username, password)
  • Payment information (processed securely through third-party providers)
  • Educational preferences and interests
  • Communication preferences

Usage Information

We automatically collect certain information when you use our services:

  • Device information (IP address, browser type, operating system)
  • Usage patterns and preferences
  • Pages visited and time spent on our website
  • Download history and educational material usage

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

To provide, maintain, and improve our educational services and materials.

Account Management

To create and manage your account, process transactions, and provide customer support.

Communication

To send you updates, newsletters, and important service notifications.

Security

To protect against fraud, unauthorized access, and other security threats.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our website and providing services (payment processors, email services, etc.)
  • Legal Requirements: When required by law or to protect our rights, property, or safety
  • Business Transfers: In connection with any merger, sale, or transfer of our business assets
  • Consent: When you have given us explicit consent to share your information

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL encryption for data transmission
  • Secure servers and databases
  • Regular security assessments and updates
  • Access controls and authentication systems
  • Staff training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

Access

Request access to your personal information we hold

Correction

Request correction of inaccurate or incomplete information

Deletion

Request deletion of your personal information

To exercise these rights, please contact us using the information provided in the Contact Us section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

  • Remember your preferences and settings
  • Improve website functionality and performance
  • Analyze usage patterns and trends
  • Provide personalized content and recommendations

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

Children's Privacy

Our services are designed for educators, parents, and children. We are committed to protecting children's privacy and comply with applicable children's privacy laws.

We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending you an email notification (if you have provided an email address)
  • Updating the 'Last updated' date at the top of this policy

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email

info@zhween.com

Phone

+964-750-9757277

Response Time

We respond to privacy inquiries within 48 hours

Questions About Privacy?

We're here to help! If you have any questions about our privacy practices or need to exercise your rights, don't hesitate to reach out.